Logistics Policy

Last Updated: 2026

This Logistics Policy outlines how Chihiros manages order processing, warehousing, shipping, and delivery operations.

1. Warehousing and Fulfillment

Chihiros operates fulfillment operations within the United States.

Orders are processed through our designated warehouse facilities and dispatched using trusted shipping carriers.

We reserve the right to ship orders from alternative warehouse locations when necessary to ensure faster delivery or stock availability.

2. Order Processing Time

Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

During peak seasons, promotional events, or high-demand periods, processing times may be extended.

Chihiros is not liable for delays caused by increased order volume.

3. Shipping Methods

We partner with reliable shipping carriers to deliver orders safely and efficiently.

Shipping method selection may vary depending on:

  • Destination

  • Package size and weight

  • Product availability

Tracking details will be provided once your order has been shipped.

4. Delivery Timeframes

Estimated delivery time is 5–10 business days, depending on destination.

Delivery time estimates are not guaranteed and may vary due to:

  • Carrier delays

  • Customs inspections

  • Weather conditions

  • Force majeure events

  • Local delivery restrictions

Chihiros is not responsible for delays beyond our control.

5. International Shipping

We offer international shipping where available.

Customers are responsible for:

  • Customs duties

  • Import taxes

  • Brokerage fees

  • Local regulatory compliance

Failure to pay customs fees may result in delayed delivery or returned shipments. Chihiros is not liable for such delays.

6. Risk of Loss

All purchases are made pursuant to a shipment contract.

Risk of loss and title for products pass to the customer upon delivery to the shipping carrier.

Chihiros is not responsible for lost or stolen packages once marked as delivered by the carrier.

7. Address Accuracy

Customers are responsible for providing accurate shipping information.

Chihiros is not liable for:

  • Incorrect addresses

  • Undeliverable shipments

  • Failed delivery attempts

Reshipping fees may apply.

8. Order Cancellations

Orders may be canceled only before shipment confirmation.

Once an order has been shipped, cancellation is not possible.

9. Damaged or Missing Items

If your order arrives damaged or incomplete, you must notify us within 7 days of delivery.

Claims submitted after this period may not be eligible for review.

Proof such as photos may be required.

10. Refused or Unclaimed Shipments

If a shipment is refused or unclaimed:

  • Return shipping and handling fees will be deducted from any refund

  • Original shipping charges are non-refundable

11. Force Majeure

Chihiros shall not be liable for failure or delay in performance caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • War

  • Government actions

  • Labor disputes

  • Carrier disruptions

12. Contact Information

For logistics inquiries:

Chihiros
70 Washington Square South
New York, NY 10012
United States

Phone: +1 2345 678 910
Phone: +1 2345 678 109
Email: contact@chihiros.com