Privacy Policy

Last Updated: 2026

This Privacy Policy describes how Chihiros ("Company," "we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit, use, or make a purchase from our website.

By accessing or using our website, you consent to the practices described in this Privacy Policy.

1. Personal Information We Collect

A. Information You Provide to Us

We collect personal information that you voluntarily provide, including:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information

  • Account login credentials (if applicable)

  • Communications with customer support

B. Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Referring URLs

  • Pages viewed

  • Time and date of visit

  • Cookies and tracking technologies

2. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), we process your personal information under the following legal bases:

  • Performance of a contract (to fulfill your order)

  • Legitimate business interests

  • Compliance with legal obligations

  • Your explicit consent (for marketing communications)

3. How We Use Your Information

We use collected information to:

  • Process transactions

  • Deliver purchased products

  • Communicate order updates

  • Prevent fraud and unauthorized transactions

  • Improve website functionality

  • Provide marketing communications (if opted in)

  • Comply with legal obligations

We do not sell your personal information.

4. Sharing of Personal Information

We may share personal information with:

  • Payment processors

  • Shipping carriers

  • Analytics providers

  • IT service providers

  • Marketing platforms

  • Legal or regulatory authorities (if required by law)

All third-party service providers are contractually obligated to safeguard your information.

5. CCPA Compliance (California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

  • Request disclosure of collected personal information

  • Request deletion of personal information

  • Request correction of inaccurate data

  • Opt out of the sale of personal information

  • Non-discrimination for exercising privacy rights

Chihiros does not sell personal information.

To exercise your rights, contact:
📧 contact@chihiros.com

We may verify your identity before processing any request.

6. GDPR Rights (EU/EEA Residents)

If you are located in the EU or EEA, you have the right to:

  • Access your personal data

  • Rectify inaccurate data

  • Erase your data ("Right to be Forgotten")

  • Restrict processing

  • Data portability

  • Object to processing

  • Withdraw consent at any time

Requests can be submitted to:
📧 contact@chihiros.com

You also have the right to lodge a complaint with your local data protection authority.

7. International Data Transfers

Your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.

By using our website, you consent to such transfers.

We implement reasonable safeguards to ensure your data is protected in accordance with applicable laws.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance user experience

  • Analyze traffic and trends

  • Provide marketing content

You may disable cookies through your browser settings.

9. Data Retention

We retain personal information only as long as necessary:

  • To fulfill business purposes

  • To comply with legal obligations

  • To resolve disputes

  • To enforce agreements

10. Data Security

We implement industry-standard technical and organizational measures to protect personal information against:

  • Unauthorized access

  • Disclosure

  • Alteration

  • Destruction

However, no electronic transmission or storage method is 100% secure.

11. Children’s Privacy

Our website is not intended for individuals under the age of 13.
We do not knowingly collect personal information from minors.

12. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time.
Changes will be effective immediately upon posting.

13. Contact Information

Chihiros
70 Washington Square South
New York, NY 10012
United States

Phone: +1 2345 678 910
Phone: +1 2345 678 109
Email: contact@chihiros.com